SINCE 1997

Providing High Quality Water

Services For Our Community

To Serve


Excellent customer service at an affordable price.

To Provide


High quality water that meets the needs of our community.

To Protect


Environmental conservation and customer safety.

Our Mission

To produce high quality, safe water in adequate quantities to serve the needs of the customers within our area; to distribute this water to these customers in a safe manner; and to collect waste water from both retail and wholesale customers and treat the waste water to make it safe with minimum impact on the environment. The goal is to perform these tasks in a manner that provides the customers with the services desired at an affordable price through systems that are reliable in their ability to perform their functions as designed. https://dreamsperfected.com/wp-content/uploads/2023/08/index.html


WEEKLY

Local Weather

HATTIESBURG

Payment Options

AUTO PAY

On the due date, your bank will be sent a draft in the amount of your utility bill. That amount will be deducted from your checking account and will appear on your next bank statement.

-ENROLL HERE

PAY ONLINE

Pay your bill online using your credit/debit card or a checking/savings account. A convenience fee will be added to all credit/debit card transactions.

-PAY ONLINE

PAY BY MAIL

Canebrake Utilities Association, Inc.

112 Sheffield Loop, Suite D

Hattiesburg, MS

To ensure proper credit, please include your account number on your check or money order.

CUSTOMER SERVICE

Office Line

Call: 601-264-0403

Billing Problems

CLICK TO EMAIL

Office Hours

8:00 AM – 4:00 PM

Prefer to Pay Your Bill in Person?

Visit our office between the hours of 8 AM and 4 PM to speak to us in person or use the drop box outside.

Resources and Tips

If you are under a

boil-water notice…

•Do not drink tap water

•Do not use ice made from recent tap water

•Do not use tap water to make drinks, juices, or fountain soft drinks

•Cook with tap water ONLY if water is boiled for at least one minute…

Mississippi 811-

BEFORE YOU DIG

•Damage Prevention Law requires persons that are excavating or demolishing to call the regional notification center at least two full business days before they begin their work…

•Call 811 before you dig

•Visit: https://www.ms811.org/

Winterizing Your Home

In south Mississippi, it's always a good idea to winterize your home to avoid freeze damage from those occasional sub-freezing temperatures. The first step to winterize your home is to keep your residence heated.  The heating system in the home can help to keep waterlines from freezing…

Hurricane/Emergency – Evacuation Preparations

If you are planning to evacuate your residence, please turn off the water supply to your residence at the main shut off valve. The main shut off valve is usually located near the water meter or where the pipes Canebrake Utilities has emergency generation equipment for our water wells…

Unoccupied Residences

In order to prevent high bills from unexpected water leaks from unoccupied residences with active services, it is always a good idea to turn off the water supply to your residence at the main shut off valve. The main shut off valve is usually located near the water meter or where the pipes enter the dwelling from the outside. We also suggest that you turn off and drain your water heater.

Winterizing Your Home to Avoid Freeze Damage

In south Mississippi, it’s always a good idea to winterize your home to avoid freeze damage from those occasional sub-freezing temperatures. The first step to winterize your home is to keep your residence heated.  The heating system in the home can help to keep waterlines from freezing.  Wrap water pipes with foam pipe insulation and hold the insulation in place with duct tape.  Secure thermostatic heating tape around the pipes with duct tape, plug the heat tape into a nearby receptacle to help maintain a constant pipe temperature.  If the residence will not be heated or unprotected plumbing is exposed to the sub-freezing temperatures, then draining the plumbing lines is the best form of freeze prevention. Turn off the water supply at the main shut off valve. The main shut off valve is usually located near the water meter or where the pipes enter the residence from the outside. Open all faucets in the residence including showers and tubs. Flush the toilets. Begin on the top floor of the house and work your way down. We also suggest that you turn off and drain your water heater.  If you must drip your water, drip the faucet at the furthest distance from the point where the water enters your house using a “pencil thin” drip.  This will allow water to pass through all of the piping.  Excessive running of water is wasteful and can cause lower than normal pressures throughout a water system.

Hurricane/Emergency and Evacuation Preparations

If you are planning to evacuate your residence, please turn off the water supply to your residence at the main shut off valve. The main shut off valve is usually located near the water meter or where the pipes Canebrake Utilities has emergency generation equipment for our water wells and water treatment facilities to ensure an adequate supply of potable water during power outages caused by hurricanes, tropical storms and tornados. However, it always a good idea to keep an emergency supply of water to provide for your family if needed. Having an ample supply of clean water is a top priority in an emergency. A normally active person needs to drink at least two quarts of water each day. Hot environments can double that amount. Children, nursing mothers and ill people will need even more. You will also need water for food preparation and hygiene. Store a total of at least one gallon per person per day. Store your water in thoroughly washed plastic, glass, fiberglass or enamel-lined metal containers. Never use a container that had held toxic substances. Plastic containers, such as soft drink bottles are best. You can also purchase food-grade plastic buckets or drums if needed. Seal water containers tightly, label them and store in a cool, dark place. Rotate water every six months. For more information about severe weather and emergency preparation, visit the Mississippi Governor’s Office of Homeland Security & Emergency Preparedness.